Hi there,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the damaged product and the poor courier service. We take your feedback seriously and will make sure to address this issue with our transportation team. We appreciate your support and hope to make your future shopping experience with us a smooth one. We will soon add option of Transport insurance and give shoppers option to chose how they want the order sent.
Best regards,
[Your Name]