Summary of Refund/Return & Replacement Policy of www.fishermanshub.com (For Detailed Version Scroll Below)
We value your satisfaction and strive to ensure smooth returns, refunds, and replacements. Please review the points below to understand the conditions and process.
When is a Product Eligible for Return/Replacement?
1. Wrong Product: If you receive a product that is dimensionally or specification-wise different from what you ordered.
2. Damaged Product: If the product is damaged inside the original packaging upon delivery.
3. Orders that have opted for Shipping insurance (Provide due process as described ahead is followed)
When a Product is Not Eligible for Return/Replacement:
- Change of Mind: We do not accept returns if you change your mind after receiving the correct product and want to exchange it for some other product/variant.
- Slight Variations: Minor variations in Color, Model updates, Finish quality, or specifications (such as weight, length, etc.) cannot be reasons for returns.
- Manufacturer Updates: Changes made by the manufacturer without notifying us (e.g., updates in models, parts, or design) are not valid reasons for returns. We recommend verifying the specifications on the brand's website before placing an order.
Reporting Damages
- Within 24 Hours: If the product is damaged or wrong product is received, you must report it within 24 hours of receiving it.
- Unboxing Video Required: To claim a return or replacement, you must record a continuous video of the package's unboxing, showing any damage and the package label with your name clearly visible and the wrong or damaged product and the damage should be captured in the same video.
Return/Refund Process:
1. Video Review: Send the unboxing video to mail@fishermanshub.com within 24 hours of receiving the product.
2. Return Approval: Once reviewed, we will confirm if the return is valid and arrange for a pickup if it is available at your Pin code. If not you will have to arrange for the dispatch of the product.
3. Refund/Replacement: After inspecting the returned product, we will issue either a replacement, store credits (valid for 3 months), or a refund (which may take 7-10 days to process).
Important Notes:
- No Refund/Replacement Without Video: If you don’t provide an unboxing video as per the guidelines or did not opt for shipping insurance, the return may not be approved.
- No Claims Without Insurance: In case you didn't opt for shipping insurance and the package is damaged or lost in transit, no claim will be accepted.
In Transit Damage
- Check Before Accepting: Inspect the package for damage when it arrives. If damaged, do not accept it or give the OTP. Record a video showing the damage and return the package to the delivery person.
General Rules:
Final Decision: Fishermanshub reserves the final right to approve or reject any return/refund claim. By placing an order, you agree to all the terms above.
For assistance, please email us at mail@fishermanshub.com or WhatsApp us at +91 70582 47482.
Please Refer to Detailed Claim / Refund / Return process below to understand the steps to be followed and the timelines
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Detailed Refund/Return & Replacement Policy
Please refer to all the points stated below to understand what is and what is not covered for refund/returns and what is the nature of returns/refunds that can be offered. Also it is very important to follow the process in a chronological order for the Claim/Refund/Return request to be processed.
When a Product is eligible for Returns/Replacements
1. In case of a clear case where a product dimensionally or specification wise different from the one ordered, is received by the customer.
2. If the product is received damaged inside of the original packaging as has been originally supplied by the manufacturer, importer etc.
3. Orders that have opted for Shipping Insurance provided due process of claim, reporting and video capture is followed.
Returns will not be entertained in case the dispatched product as placed in the order is right and as per the specifications /options chosen when placing the order and if the buyer is requesting a return if he/she/they have a change of heart and want to order a different item from the one that they placed the original order for which includes, but is not limited to products of different colour, size, Length, weight, Break Strength, diameter, Gear ratio, Series, Model etc... Product model colour shade variations, slight variations in machining & finish quality, lengths, weights, incidences of slight rusting, discoloration etc. cannot be stated as reason for requesting a return request and it is for the buyer to verify actual colour of models / changes in design etc if any incorporated by the original product brand as on date of order, before placing the order. As brands keep changing models from time to time, or shift manufacturing from one facility to other or upgrade tools and machine parts used for manufacturing, sometimes displayed product pictures and previously ordered models may not completely match available variations and the buyers should confirm this before placing order and such return requests may not be entertained by the sellers/store/Fishermanshub.
Dimensions of products, as stated on the product page including but not limited to attributes like length, width, dive depth, exact colour definition, buoyancy, retrieve dynamics, make, shape, weights, Volumes, cast distance, ball bearings, gear ratio, action/power, type of parts used, material used, number of parts like guides and pieces of rods, Gear Ratio, Casting Distance, Ball Bearings etc may not always be accurate. We try to gather as much information as possible of all products at our end but many a times brands and it’s distributors are not forthcoming and change model specifications without informing sellers about the same. In such cases it would be nice if buyer verify the attribute on the brand website or with the supplier and then places their order. Such variations in the attribute may not always be entertained as reasons for initiating replacement or refund and final decision will rest with fishermanshub for the same.
Return/refund requests can only be entertained in case of wrong product or variant being sent or damage to actual product and not to packaging, casing or anything that covers the product , nor can it be accepted for requests like missing manual, covering bags etc.
Manufacturing defects or failure in described performance parameters as stared by the brand in the product literature/ Manual or their website will not qualify as a case for returns/replacements. Such matters will have to be taken up by the purchaser, directly with the brand and its distributor and Fishermanshub can only try within its powers to provide the contact details of such suppliers to the order placer to facilitate the placing of this request.
In case a product is found to be wrongly delivered (Specification wise totally different from the one ordered) or damaged in any way inside of the original packaging, the purchaser can highlight the same and place a return request to us. This can only be placed within 24 Hours of the receipt of the order by purchaser. The delivery time record will be available with our shipping partners and this delivery date will be considered final in case of any disputes. If such a return is to be initiated, the same needs to be intimated to Fishermanshub on mail@fishermanshub.com or on fishermanshub.com@gmail.com and to the respective Vendor/Seller/Warehouse on their email id if any available, within 24 Hours of receipt of the product. The email should accompany pictures/videos and the entire unboxing/unpacking process as described below with points encapsulating the nature of claimed replacement/damage along with the invoice and order copy and details of the product. To understand how the videos/pictures are to be shot please read on and follow the steps as stated blow.
How to Shoot the Unboxing video on receipt of Package:
1. Once you accept the package, always shoot a video when opening the package.
2. Such a video should capture the entire package as delivered, the package label with the name, order ID and address of recipient clearly in view and in readable form, all in a single shot.
3. Shoot the entire opening and unboxing process as you remove all products out of the package one by one, in one single shot without cuts or breaks or edits and capture any damages to individual products, wrong deliveries if any so that they are easily noticed in the video.
4. The video should properly zoom in on the products and its label to capture the wrong delivery or damage.
5. Such a video is needed to claim damages/ refunds/ Returns specially.
6. We always advice that shoppers opt for shipping insurance when placing orders, especially for high value products so that a damage/replacement claim can be easily awarded.
7. Without shipping insurance, only wrongly sent items can be considered for replacement (not refund) and damages to products may not be considered for such replacements/refunds.
Return Approval & Pickup:
After reviewing the video, our team will assess the wrong delivery/ damage and approve or reject the return/replacement claim as eligible. We will arrange a reverse pickup from your location where the option is available else the package will have to be dispatched by the Order placer him/herself using the best possible dispatch options available at their location. When dispatching such a product, it needs to be ensured that the product is repackaged securely to avoid any damage during transit and labelled properly with our shipping address. A video shoot of the repacking process is also necessary to place the claim and it should capture in one shot the placement of the damaged/wrong product in the package/box and the labelling /writing of the address and should also capture the address all on one shot.
Refund or Replacement:
Once the damaged product is received at our warehouse and inspected by our team, we will initiate either a replacement or a refund or issue store credits. Please note the acceptance of the request depends on the availability of another similar option in stock and the validity of the claim.
For any questions or assistance or in case of any doubts, please email us at mail@fishermanshub.com or WhatsApp us at +91 70582 47482. Our team is here to help you with every step of the process.
Things to Note
- In case the video has not been shot as per the above guidelines (Both unpacking/ unboxing and Repacking) is required for processing all claims.
- If shipping insurance has not been opted for when placing the order, refund, exchange, replacements or issuance of store credits may not be possible for damaged products.
- We insist that unpacking/unboxing videos be shot while unpacking all packages and the claim process be followed and reported as stated above to ensure a proper claim process.
- In case of late reporting beyond 24 Hours of receipt of the package, claim requests may not be entertained.
What Is the Replacement/Returns Nature: We can either send you a replacement for the ordered product if available in stock, or issue you store credits which can be availed maximum within 3 Months of reporting the damage claim. In case you would not want either, we can issue a refund upon receiving the returned shipment in our warehouse. The shipment will be inspected and qualified for such a claim. Refunds usually take 3-10 days to process and reflect in your account. No interest of any other fines will be paid for such refunds in case of any delays. In case a refund is initiated, it will only be issued to the original payment method (Bank account, Credit Card, Wallet etc) which was used to place the order. Refunds typically take 7-10 business days to process once initiated.
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In Transit Damage: What to do when a package is delivered Damaged?
Always check your package before accepting it from the delivery executive to look for any visible signs of damages. Do not ask any delivery person to leave the package unattended at your delivery address if no one is there to inspect it before receiving. When the delivery person delivers the package at your door, before accepting it from the delivery person, always check if it is tampered/broken/damaged/opened from outside in any way. If you see any visible evidences of damage/ Tears/ Tampering/ Opening, do not receive the package and do not give any OTP to confirm the receipt of the order. If possible, just take a video of the package capturing the damage with the Label carrying your name clearly visible and in readable form and return the package to the delivery person. Such a video is necessary to claim damages if any, specially if you have opted for Shipping Insurance when placing your order. We always advice that all orders are placed with shipping insurance to avoid such issues and to get a claim for damages. In case the OTP is given to the delivery partner and then the package is returned, it will be considered as accepted and delivered and may not qualify for return or replacement.
In case you do not opt for shipping insurance, and the package is lost or damaged in transit, no claim settlement can be issued even if you may have the unpacking/unboxing video.
Damaged Claim Product Returns Process
At Fishermans Hub, we ensure secure packaging for all orders, whether they are shipped in boxes, bags, or PVC pipes for rods or in any other way. We request you to always shoot a video of opening the package whenever you receive it. If you receive a package, that appears damaged or the packaging appears tampered, please follow these steps to report and return the item:
- Reporting damaged or tampered Products: You must report any damage or tampering within 24 hours of receiving the package. Please contact us via email at mail@fishermanshub.com or WhatsApp at +91 70582 47482 with your order details.
- Video Evidence Requirement: To process a damage return, you must provide a clear and continuous video following the guidelines given below. This video must be uncut and unedited:
- Show the entire package as received: Whether the product was delivered in a box, bag, or PVC pipe, the video must start by showing the entire package, including the shipping label with your name and order number clearly visible.
- Highlight external damage or tampering: Focus on any visible damage to the packaging—dents, tears, or signs of tampering. Be sure to capture all sides of the packaging, whether it's a box, bag, Package or pipe.
- Unbox/unpack in front of the camera: Carefully open the package or pipe on video, ensuring the entire unboxing is captured. For rods shipped in PVC pipes, open the pipe in the video and pull out the rod while ensuring the camera captures every step.
- Show the damaged product clearly: Once unboxed, zoom in on the damaged item and clearly capture the damage as you lay out each product one by one on a table or any smooth surface. The products should be fully visible within the frame. The video must be a single continuous shot from showing the package, its label in a clear readable form & focusing on the damaged product and capturing the damage clearly.
This video is essential for verifying the damage claim and proceeding with the return/refund/ Insurance Claim process.
- Return Approval & Pickup: After reviewing the video, our team will assess the damage and approve the return if eligible. We will arrange a reverse pickup from your location if such a facility is available at your location. If not you may yourself have to arrange for the reshipping and if your claim is accepted, you will be refunded the cost incurred to reverse ship the shipment provided the proof of cost is provided. Ensure that the product is repackaged securely before return and labelled properly with our shipping address.
- Refund or Replacement: Once the damaged product is received at our warehouse and inspected, we will evaluate the product and inform you if the claim is accepted or not accepted.
5. In case the video has not been shot as per the above guidelines the damage claim may not be processed.
6. In case shipping insurance has not been opted for when placing the order, the damage claim may not be processed.
7. In case the damage is not reported within 24 Hours of receipt of the package, damage claim may not be processed.
8. We insist that unpacking/unboxing videos be shot while unpacking all packages to ensure a proper claim process.
9. We also insist that you take Shipping insurance with every shipment so as to be able to claim damages and loss.
What Is the Replacement/Returns Nature: We can either send you a replacement for the ordered product if available in stock at the time, or issue you store credits which can be availed within a maximum of 3 Months of reporting the damage claim. In case either is not possible, we can issue a refund. The refund will be issued to the same account from which the original order was paid for. Refunds usually take 3-10 days to process and reflect in your account. No interest of any other fines will be paid for such refunds in case of any delays.
General Rules
In all matters of any dispute the decision taken by the management of Fishermanshub Retail will be final and binding on both the purchaser and seller and the purchaser will have no right to go against the same. If the purchaser places the order it is agreed that he/she/they are doing so only on accepting all the above terms and conditions.
In case of any disputes they can only be subject to the court jurisdictions of Goa-India.
For any questions or assistance, please email us at mail@fishermanshub.com or WhatsApp us at +91 70582 47482. Our team is here to help you with every step of the process.
